About Tameer Online

At Tameer Online, we are on a mission to reshape how Pakistan builds. From high-quality construction materials to reliable home improvement services, we bring the entire construction ecosystem to your fingertips — conveniently, affordably, and reliably.

Whether you’re building your dream home, renovating a space, or sourcing trusted professionals, we help you make smarter choices with confidence.

✔ Trusted suppliers and verified professionals
✔ Wide range of materials and services under one roof
✔ Reliable customer support and delivery tracking

No middlemen. No hidden costs. Just transparency, convenience, and nationwide delivery.

This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website, mobile applications, or services. By using Tameer Online, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information You Provide

When you create an account, place an order, or interact with our services, we may collect:

  • Contact Details: Name, email address, phone number, and delivery address
  • Account Information: Username, password (encrypted), and account preferences
  • Payment Information: Credit/debit card details, bank account information (processed securely through our payment partners)
  • Order Details: Products purchased, delivery addresses, order history, and transaction records
  • Communication Data: Messages, reviews, ratings, and feedback you provide
  • Professional Information: For verified service providers – business credentials, certifications, portfolio, and work history

1.2 Information Collected Automatically

When you visit our website or use our mobile app, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages viewed, time spent on pages, clickstream data, search queries
  • Location Data: Approximate location based on IP address; precise location if you grant permission (for delivery tracking and service provider matching)
  • Cookies and Tracking: We use cookies and similar technologies to improve your experience and analyze site usage

1.3 Information from Third Parties

  • Social media login information (if you choose to sign in via Facebook, Google, etc.)
  • Payment verification data from payment processors
  • Delivery tracking updates from courier partners

2. How We Use Your Information

We use your information to provide, maintain, and improve our services:

2.1 Order Processing and Service Delivery

  • Process and fulfill your orders
  • Coordinate delivery and installation services
  • Match you with verified professionals for home improvement services
  • Send order confirmations, shipping updates, and delivery notifications
  • Handle returns, refunds, and customer support inquiries

2.2 Account Management

  • Create and maintain your account
  • Enable features like order tracking, wishlists, and saved addresses
  • Provide personalized product recommendations
  • Remember your preferences and settings

2.3 Communication

  • Send important service updates and account notifications
  • Respond to your inquiries and customer support requests
  • Send promotional offers, newsletters, and marketing communications (you can opt-out anytime)
  • Request feedback and reviews on products and services

2.4 Platform Improvement and Analytics

  • Analyze usage patterns to improve our website and app functionality
  • Conduct research and development for new features and services
  • Monitor and prevent fraud, abuse, and security threats
  • Ensure platform quality and verify service provider credentials

2.5 Legal and Compliance

  • Comply with legal obligations and regulations
  • Enforce our Terms of Service and policies
  • Resolve disputes and protect our legal rights

3. How We Share Your Information

We respect your privacy and only share your information in the following circumstances:

3.1 Service Providers and Partners

  • Delivery Partners: Courier companies and logistics providers to deliver your orders
  • Payment Processors: Secure payment gateways to process transactions
  • Service Professionals: Verified contractors, plumbers, electricians, and other professionals to fulfill service requests
  • Technology Partners: Cloud hosting, analytics, and customer support tools

3.2 Business Transfers

If Tameer Online is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website before your information is transferred.

3.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to:

  • Protect the rights, property, or safety of Tameer Online, our users, or others
  • Investigate potential violations of our Terms of Service
  • Prevent fraud, security breaches, or illegal activities

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

Important: We do not sell your personal information to third parties for their marketing purposes.

4. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it:

  • Encryption: All sensitive data, including payment information, is encrypted using SSL/TLS technology
  • Secure Storage: Data is stored on secure servers with restricted access
  • Access Controls: Only authorized employees with a legitimate business need can access personal information
  • Regular Audits: We conduct regular security assessments and updates
  • PCI Compliance: Payment processing adheres to PCI-DSS standards

Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest security standards.

5. Your Privacy Rights and Choices

You have control over your personal information. Your rights include:

5.1 Access and Portability

  • Request a copy of your personal data
  • Download your order history and account information

5.2 Correction and Update

  • Update your account details, contact information, and preferences at any time through your account settings
  • Contact us to correct inaccurate information

5.3 Deletion

  • Request deletion of your account and associated personal data
  • Note: We may retain certain information as required by law or for legitimate business purposes (e.g., order history for tax records)

5.4 Marketing Communications

  • Opt-out of promotional emails by clicking “unsubscribe” in any marketing email
  • Opt-out of SMS marketing by replying “STOP” to any promotional message
  • Manage notification preferences in your account settings

5.5 Cookies and Tracking

  • Adjust your browser settings to refuse cookies or alert you when cookies are being sent
  • Note: Disabling cookies may affect website functionality

To exercise any of these rights, please contact us at: privacy@tameeronline.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use:

  • Essential Cookies: Required for basic website functionality (account login, shopping cart)
  • Performance Cookies: Help us understand how visitors use our site to improve performance
  • Functional Cookies: Remember your preferences and settings
  • Advertising Cookies: Deliver relevant advertisements and measure campaign effectiveness

You can control cookie preferences through your browser settings. However, blocking certain cookies may impact your ability to use some features of our website.

7. Third-Party Links and Services

Our website may contain links to third-party websites, payment processors, or social media platforms. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you interact with.

Third-Party Services We Integrate:

  • Payment gateways (e.g., Stripe, PayPal, JazzCash, Easypaisa)
  • Social media platforms (Facebook, Instagram, LinkedIn)
  • Google Analytics for website traffic analysis
  • Email marketing platforms

8. Children’s Privacy

Tameer Online is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Account Data: Retained while your account is active or as needed to provide services
  • Order History: Retained for tax and accounting purposes (typically 5-7 years)
  • Marketing Data: Retained until you opt-out or request deletion
  • Legal Records: Retained as required by applicable laws and regulations

When information is no longer needed, we securely delete or anonymize it.

10. International Data Transfers

Your information may be transferred to and processed in countries outside of Pakistan, including countries that may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

  • Update the “Last Updated” date at the top of this policy
  • Notify you via email or through a prominent notice on our website
  • In some cases, request your consent to continue using our services

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Email: info@tameeronline.com

Customer Support: 03-1111-444-06

WhatsApp: 03-1111-666-03